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General FAQ The rates we offer are cheaper than most long distance carriers such as AT&T, MCI, Sprint, etc. You will find our services much more affordable and convenient than what you usually pay for long distance and international calls. Our rates are even cheaper than most other phone card companies. Most importantly, we can assure you that you will not be surprised by any hidden or unknown fees or charges. All our rate information is clearly posted on our Rates page. There are no hidden charges or fees. You will only be charged for the calls that you make. What is a connection fee? A connection fee is a charge that many phone companies charge their users. This fee is a fixed amount that is charged each time you make a phone call. We offer a variety of phone cards, some with connection fees and some without, to best meet your calling needs. Our company will not charge you a connection fee unless you specifically choose a plan with such a fee because it benefits you the most due to your calling patterns. What are billing minimums? Billing minimums are the minimum number of minutes that you are charged for even if you talk for less than that number of minutes. We offer plans with no minimum billing as well as certain plans with minimum billing for customers who know that they will talk for more than the minimum and can take advantage of the lower rate. What are billing increments? Billing increments, also known as rounding, are minimum minutes charged after the initial billing minimum. Depending on the plan you choose, we offer 1 second rounding through 2 minute rounding to suit all your calling patterns. Why do you record my IP Address? Your IP Address is recorded for security purposes. We actively prosecute any fraudulent use or attempts to purchase our services. How do I know that my card information and/or personal information will be protected? Our website is secure and protected against card and personal information theft. What is a "Mail/Fax Order"? Our website is secure and protected against card and personal information theft. However, if you choose not to provide your information online, you can select the "Mail/Fax Order" option. To complete your transaction, you will have to print and fill out the order page. If you would like to use your credit card, you can fax or mail the completed form to us. Your credit card will be charged and the pin number will be issued upon receipt of your order form. If you would like to complete your transaction by money order or check, you can mail the order form and payment to the address provided. Pin number will be e-mailed to you upon payment acceptance. For faster processing, money orders are preferred to personal checks. What is a CVV2 number? The CVV2 number is the last three digits of the number in the signature box, on the back of the your card. If you are using an American Express card and the signature box does not have such a number, the CVV2 number is the last three digits of the printed number located on the front of your card, above the embossed card number. Card examples of CVV2 numbers are shown on the payment page. What are taxes and maintenance/administrative fees? All phone companies are required to pay taxes to the government. If you look on your residential phone bill you will see many forms of taxes. We have to pay these same taxes. A maintenance/administrative fee is charged when the consumer holds the phone card for a certain period of time. I love your service! How do I tell my friends? If you would like to send your friend(s) a referral to our website, or simply want to send yourself a reminder, you can use the "Refer a Friend" form under the "Contact Us" tab at the top of this page. You will automatically be entered into the "Free Phone Card/Thousand Minute Sweepstakes" each time you refer a friend. Why should I buy this phone card? TOP 10 REASONS TO BUY FROM THIS SITE 1. Affordable - Rates are much cheaper than AT&T, MCI, etc., and even other phone cards 2. No Connection Fees - Choice of phone cards with or without connection fees to optimize savings 3. No Minimum Usage - Phone cards with 6 second rounding available 4. No Expiration Date 5. Services Available 24/7 6. Pin number e-mailed INSTANTLY online 7. Purchase online quickly and with ease 8. Convenient - Easy to use, Budget monthly calls, No separate bills to pay 9. Make great gifts 10. Call Anytime, Anywhere, Any phone How do prepaid phone cards work? You can purchase a phone card of whichever dollar amount you choose from this website. Once your payment is accepted, you will INSTANTLY receive our Virtual Phone Card at the e-mail address you provide. We will provide you with a personal identification number (PIN number, also known as an AuthCode). You can instantly start saving on you phone bills and start making calls immediately. Do I have to switch my long distance carrier in order to use this phone card? No. Our phone cards can be used from any phone. You do not need to cancel or switch your present long distance carrier. How do I use my phone card? 1. Dial Toll Free 1 888 426 5825 2. Enter your auth code/pin number 3. Enter your destination number: a. Domestic: 1 + Area Code + Number b. International: 011 + Country Code + City Code + Number When does my phone card expire? Your phone card will not expire until the balance falls to zero. Will I be charged if my phone call does not go through? No. You will not be charged if you get a ringing or busy signal or uncompleted calls. If an answering machine or voicemail service starts, however, you may be charged. If I purchase a phone card, when will I get my pin number? Upon payment acceptance, your pin number is INSTANTLY e-mailed to you at the e-mail address you provide. Your payment is processed and pin number is sent through a secure server. It is very important that you fill in your e-mail address accurately. How can I purchase a phone card if I don't have a credit card? If you do not have a credit card, you can choose the "Mail/Fax Order" option and send us a money order or check. For faster processing, money orders are preferred to personal checks. Check or debit cards can also be used. Why do I hear a "Recharge" message when I try to use my phone card? The recharge message plays even if you have significant balance left on your account. This recharge message is only played to give you advance notification and provide you an opportunity to recharge if you wish to do so. This does not mean that you are out of minutes. The recharge message plays from the time your balance is somewhat lower to the point even after your balance reaches zero. If you do not wish to recharge, and you still have balance on your account, after a brief pause, normal prompts will play and you will be prompted to enter your destination number. You can continue to use your phone card in a normal fashion until you are ready to recharge. You will be able to recharge even when the balance is zero. How do I know what the balance left on my phone card is? Each time you dial our toll free number and enter you PIN number, the balance remaining on your phone card will be announced. As soon as you enter your destination number, the number of minutes that your balance will allow you to talk for will be announced. A warning message will be played when you have one minute remaining and your call will be automatically cutoff when your balance reaches zero. To avoid this, always make sure that you have enough value on your phone card before placing a call. What happens when my balance runs out? Can I refill/recharge my phone card? You
can recharge your phone card by visiting:
When will the recharge amount be reflected on my pin number? There are two different ways to refill/recharge: Refill/Recharge through web icon and Refill/Recharge through voice prompts. For web recharge, it may take 2-4 hours and longer during late night hours, for the recharge amount to reflect on your pin number. However, if the refill/recharge is done through the voice prompts, the recharge amount is reflected immediately on your pin number. For voice recharge follow the prompts after entering the pin number. Voice mode recharge is only available after the balance falls below a certain level. There is a service fee for the voice refill/recharge. Where can I use my phone card from? You can use our services from anywhere in the United States, anytime, and from any phone. Where can I call to using my phone card? Using our phone card, you will be able to call anywhere in the United States and the world. Can I call from and to a cell phone using this phone card? You can call from a cell phone or any other phone. This phone card can be used to call to any phone anywhere in the United States and the world. Rates for United States cellular phones are the same. Rates to international cellular phones may be somewhat higher. Why is the rate to an international cell phone higher? The reason why rates to international cellular destinations are higher is that our costs for cellular destination are higher. Why didn't I get an e-mail after purchasing a phone card? Your
pin number is sent to you instantly at the e-mail address
you provide. If your payment has been accepted and you did
not receive an e-mail, it is possible that you entered your
e-mail address incorrectly. If this is the case, you can
send us an e-mail at info@telecomservices.net Why is there a surcharge if I use my phone card from a pay phone? When you use your phone card from a payphone, we have to pass along a charge that FCC requires us to pay to the payphone owner. Every phone card company charges an additional amount that is to be by law passed on to the payphone owner. Why do I get a message "The information you provided is incorrect" when I try to buy a phone card? The address and zip code that you provide us has to be same as what you, the cardholder, provided to the card company. This message is displayed when your address does not match. Please re-conduct your transaction with the accurate address and zip code. Why do I get a message "Too Many Transactions Error" when I try to buy a phone card? Spending limits are imposed to prevent and minimize fraudulent usage. Based on credit history, personal data, and purchase patterns, certain restrictions are set up which, when triggered, prevent you from conducting more transactions until certain time frame setup using such data is lapsed. I just received my pin number, but I get a recording "This authorization code has been disabled". Why? Due to security reasons, pins purchased during late night hours are activated with some delay. Your pin of course is sent to you instantly but may take a few hours before it is activated. How do buy a phone card if I have an international card?
We offer great rates when you use credit cards. Our rates are lower than all major carriers as well as most companies that sell long distance and/or phone cards. What kind of credit cards can I use? You can use commercial credit cards, such as MasterCard, American Express, Discover, etc., and Telco cards such as AT&T, MCI, Sprint, local phone company's cards, etc. What other charges are there? There are no other charges other than as shown on our Rates page for credit card calls. How am I billed? The commercial card calls are billed through your card statement and Telco cards are billed through your telephone bills.
Why should I use this service? This service is very competitively priced. There are several plans to choose from based on your calling habits. Are there different plans offered? Yes. Please refer to our Rates page to select the best plan for your calling needs. How do I know which plan is best for me? The best plans are usually decided based on the average length of your calls. What other charges are there? There are no other charges other than as shown on our Rates page for direct dial calls. How am I billed? Why should I use this service? We offer collect calls at the lowest rates in the country. We charge 6 cents a minute after a very small per call fee of 79 cents. What other charges are there? There are no other charges. How am I billed? The calls are billed on the local telephone bill of the person who accepts the charges. Your comments and suggestions are appreciated. Please use the feedback form under the "Contact Us" tab at the top of this page. |
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